ENTERPRISE SERVICE OPERATIONS

Incident Management

Interactive portfolio demo modelled on the project’s SAP CAP entities and business rules.

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Demo service onlineBrowser simulation of the CAP service. Data changes are stored only on this device.
Total incidents0All service records
Open workload0New and in progress
High priority0Immediate attention
Resolution rate0%Resolved or closed

Incident list

Search, filter and manage service incidents

IncidentStatusPriorityDescriptionAction

CAP SERVICE DESIGN

Metadata-driven architecture

SAP Fiori Elements→OData v4→CAP service + rules→SQLite

NEW SERVICE RECORD

Create incident

INCIDENT OBJECT PAGE